1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information (via secure third-party payment processors)

b. Non-Personal Information

• Browser type and version
• Device information
• IP address
• Referring website URLs
• Date and time of access

c. Chatbot Data

The Leadoo chatbot may collect:

• Responses provided during chats
• Contact details you provide (e.g., email, phone number)

d. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance user experience, analyse site performance, and support advertising efforts. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and fulfil orders on our Prestashop store
• To provide customer support and respond to inquiries
• To improve website functionality and user experience
• To send promotional emails, newsletters, or updates (only if you have opted in)
• To comply with legal obligations and enforce our terms of service

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with third parties in the following cases:

• Service Providers: Third-party providers (e.g., payment processors, hosting services) assisting in site operation
• Compliance with Laws: When required by law or to protect our rights and prevent fraud
• Business Transfers: In case of a merger, acquisition, or sale of assets

4. Third-Party Services and Links

Our website integrates third-party services such as:

• Prestashop: For secure e-commerce transactions
• Leadoo Chatbot: For interactive customer support
• Analytics Tools: To monitor site performance

These services operate independently, and their privacy practices are governed by their respective policies. Please review their terms to understand how they handle your data.

5. Your Rights

Depending on your location, you may have the following rights under GDPR, CCPA, or other applicable privacy laws:

• Access and Portability: Request a copy of your personal data
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Opt-Out: Opt-out of marketing communications or cookie tracking
• Restrict Processing: Limit how we use your personal data

To exercise these rights, please contact us at customerservices@nellacut.com.

6. Data Security

We take reasonable measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

7. Retention of Data

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Cookies Policy

We use cookies to improve your browsing experience. By continuing to use our site, you consent to our use of cookies. You can manage cookie preferences through your browser settings or by using tools provided on our website.

9. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this policy from time to time. The updated policy will be posted on this page with the revised date. Please check back periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: customerservices@nellacut.com
Mailing Address: Nella Cutlery, Murray House, Murray Road, BR5 3QY
Phone: 0800 028 1105