All orders placed before 5pm are processed the same day subject to receipt of payment. Orders are then dispatched via their qualifying shipping option.
Products eligible for Next Day Shipping will be delivered during the selected time frame. Delays to deliveries due to processing payments, shipping delays by the carrier or any other unforeseen circumstances are not the responsibility of Nella.
Shipping rates are for mainland UK address only. Shipping to remote regions or address outside of the UK may incur additional charges. Upon processing your order, you will be contacted by a member of our Customer Services team who will advise you of the additional charges. Payment of these charges are required in full before your order is dispatched.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
If you wish to change your shipping method or discuss the method by which your order is shipped, then please contact us to discuss the possible options.
For more information about returns and warranties, please read our Refund Policy